Pei Wei Asian Diner San Antonio

Last night, I ordered Pei Wei through the Favor app. As I eagerly awaited my food, I received a call from my Favor runner informing me of a problem. The Favor system had gone down and the restaurant wasn’t able to use the runner’s Favor card to pay for the food. I was desperate for dinner-and offered to pay over the phone. By then-Pei Wei’s MOD, Kyle, asked to speak to me. He quickly told me that, unfortunately, they were unable to obtain my card information over the phone. He apologized and said that both he-and Marissa-my runner were attempting to correct this situation with Favor. Marissa got back on the line and said she’d call me back in a few minutes to let me know the outcome. I did receive a call back. Marissa said that although they failed at finding a solution through Favor or Kyle’s chain of command, I was still going to get my food. Kyle told Marissa that he wasn’t going to waste anymore of her time or leave his customer (me) empty-handed. Kyle comped my order and sent her on her way-back to me. I can’t tell you how pleased I was to get the food, as it was late, and I was exceedingly hungry. Kyle was a rock star. He easily could have just apologized for the error, and blamed Favor (for it was Favor’s fault entirely). But he didn’t. He went above and beyond to make it right for me. And despite the lateness and all the nonsense that ensued, when my food finally arrived, it was hot, fresh and very tasty. A BIG shout out to Kyle! I’ll be back to visit Pei Wei and will tell others of my good experience.