Kfc Sebastian

The counter employee was one of the most enjoyable I've had the experience to come across. I would mention her by name, but I can't be positive I'm recalling it correctly. The food was fast, fresh, and delicious! There are also Taco Bell menu items available here!

My wife and I are from North Carolina and we're here visiting family. Late Saturday night we decided to stop by KFC for a quick bite. Little did we know that it seemed like the whole town decided to do the same thing. The drive through was slammed as was the dining room. As I stood in line to order, I saw an efficient team working in sync to get the numerous orders out. Impressive enough at such a late hour. However, their real compliment comes from a family who was not satisfied with their meal. Angry and upset, they demanded to see the manager. As soon as the manager came out, their voices elevated and fingers were pointing. But...this manager stayed calm, cool and collected. She was able to defuse the situation and make it right. And, She didn't stop there. She then brought a few members of her staff out as she approached each table (including mine) to insure their evening was good and that we we're enjoying our meal. The clerks refilled drinks and were so genuine, I felt like we were in a upscale restaurant. In short...I have never been treated so well at a fast food restaurant. I was so impressed I asked for everyone's name. So thank you...Justin, Morgan, Tamiya, Amber, Terresa and Alexis. You are what customer service is all about.