Myself and my party of three were here on a Thursday in mid-afternoon, for an early dinner/quiet celebration. I will first review the overall service and experience at this location, which includes the reasons for my rating of four stars.
It was fairly empty upon arrival, but a few other parties showed up over the duration of our visit, which was clearly overwhelming to the only server on the floor, and understandably so. One party left after some time; apparently they weren't so understanding. The server seemed to be new, as she wasn't sure of a few items as she took orders from us and other customers... but she did her best, and that always counts - we all have to learn.
I noticed the floor hadn't been swept in quite sometime, nor had some tables been cleared off... but this was after we were seated and overheard another employee stating our table was clean as we passed ones that were not. That same employee did sweep up and clear a couple of nearby tables at some point, but she left the broom and dustpan propped up where it stuck out into the aisle... not the smartest idea, as our server was walking in that area often and could have tripped on it - but I digress.
Ordering wasn't an issue, nor was the wait time between being seated, getting drinks, and the server coming back to see if we were ready to order after drinks had been served (we needed more time to decide). She did have to come back to let us know they didn't have a specific bread one of us requested, but that wasn't an issue, as most places don't have it.
The length of time in which it took to receive our food, was appropriate. However, she apologized for one of our toast orders being burnt and stated the toaster got too hot. No reflection on her, but how the kitchen allowed that to be sent out is beyond me. That member of our party didn't request new toast, though, but he isn't a complainer. lol. She did state the names of the omelettes the other member of our party and myself had chosen, as she set them down... but upon a closer look, I realized they were swapped. No big deal, and I wouldn't have said a word to her about it, but she had come back right as we were switching and I felt so bad that she noticed. I even told her it wasn't an issue when she apologized, because it wasn't. I'm not one to nitpick, either. lol. We were missing an item, but didn't realize until she left... and we didn't see her again until we were nearly finished with our meals, to be able to let her know. However, when we did let her know, she apologized and brought out the missing item quickly, along with the check.
The receipt didn't reflect us having ordering the item that ended up missing, so we had them add it upon paying for our meal. I left our server an over 30% tip with my card payment, and I hope it got to her. She was a sweet girl, and she was doing great despite being swamped with online orders and the small flood of customers coming in - which is why we didn't hold it against her when she didn't check on us for quite some time. The employee that handled our payment was friendly and efficient.
As for the food: aside from the burnt toast, the overall quality was perfect. Our meals were fresh, delicious, and made well. My omelette was missing the item I'd asked to be removed, which was very much appreciated. The missing item arrived to our table fresh, as well. Portion size was on point, as we all finished our food without being overly full or unsatisfied.
Given the circumstances in which we find ourselves in this crazy world of covid, it's completely understandable that restaurants are having trouble finding employees. We shouldn't be so hard on them for things out of their control, and we should be more patient and understanding when we have to wait a bit longer than what is typical. That being said, this wasn't as bad of an experience as some reviewers think they had, and we would definitely come back. Thank you, Denny's!
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