Reviews of Chick-fil-a

I LOVE THE FOOD! But… things have begun to go downhill at this spot and even worse now after the remodel. Before the lines were quick, customer service was superb, but now… the wait time is TERRIBLE even though they have two lanes now. What they should do is designate one lane for mobile orders, and one lane for regular orders. If this place doesn’t get it together, I’m afraid we will start to see more and more bad reviews. Also some of the employees before were always courteous, but that has slowly begun to change. I really hope management is reading these reviews.

I agree the parking lot is weird set up… but the food is amazing. Got a deluxe and was so juicy and good!!! They did not forget anything either even though the line was super long and they were slammed around dinner time. Even if they did forget something, these people are human, don’t write a bad review on that! The food is good that’s all that matters people geez…

This place has the MOST unfriendly, rude staff for a Chick-fil-A. Corp doesn't care either. Every time I order anything, they forget something. Missing you, missing sauce, missing dressing, missing food. Not the first time. Has happened 5 times since they have reopened and another 8 times before remodel. On top of that, they will walk by you, look at you and not say a word when you go into store to get them to fix it. Once they finally talk to you, they never say sorry, thanks or anything. Be warned.

There was nothing wrong with the food. It was the service. I was in line for a good 25 minutes at this point. There was 4 cars in front of me who were waiting for their food. My food came out before there’s. Mind you they remodeled and added an extra lane but still one use one. They have cones blocking the other lane. The employee moves the cone so I can leave since I already received my order. The car in front of me cuts me off and blocks me in. I asked the manager who was outside if they ask them to move since I was trying to leave. He said no there is two lanes for a reason. I said you could have opened the lanes up way before this incident instead of having people wait in line that already have their food. He literally just walked away and left me talking. He didn’t reply even one of his employees went to the car in front of me to ask them to move. He just walked away and didn’t want to help. IF YOU ARE GOING TO HAVE 2 LANES, OPEN UP BOTH LANES !!!! Terrible service from manager.

This low review is solely based upon the experience at the drive-through since they reopened. Dining in is almost impossible because it’s very difficult to enter and exit the parking lot without getting in the drive-through line. They should’ve pushed the drive-through line all the way to the right side of the parking lot at your entry and that would allow people to circle around the parking lot. We went there last Saturday and were in line for 40 minutes to get two Chick-fil-A biscuits. We were given our order while still being stuck in line and by the time we got out of the line we had eaten our food already. We will not be back through the drive-through anytime soon.

Giving 2 stars because the food wasn’t terrible. Though the lemonade was very sub par compared to before. It seems everything went downhill after the remodel. Especially the customer service. The girl that took our order made it very clear she hated her job. Then, the girl that was supposed to bring our food never did. We were waiting at table 7 and we had to go up front and overheard her tell the manager that she did go to table 7, but she didn’t… we were waiting the whole time. Food came out slower than normal as well. Managers also seemed like they just didn’t care. Overall, the staff seems way worse than before the remodel for some reason.