La Promenade Tenafly

I have had two custom cakes made at La Promenade, one for my wedding and one for my birthday. Both cakes were delicious! We asked for something simple for our wedding and they delivered perfectly, speaking to them about it via email was enough. For my birthday I went in to speak with them a couple of weeks before the event but they were too busy at the moment and asked if they could call me. Over the phone I described what I wanted, referred to pictures on their gallery for reference, and they said not a problem. They also came up with the great idea of having one cake for display and another for extra servings to satisfy the amount of cake for ~35 people without having one big cake that they said would look like a wheel. When we went to pick up the cake it was not at all what we had discussed and we brought it back and asked them to fix it. They were not happy and hung up the phone on me but the person I was speaking to cooled down and called me back a few minutes later. There was a miscommunication on the colors I wanted (I wanted the same colors as the cake on the gallery but she thought I wanted only some of the colors on that cake, not all of them) and they do not do a good job with ombré. They changed it to a point where I was happy it no longer looked like a 5 year old princess cake but it was not exactly what I wanted (as you can see in the picture the cake is striped, not ombré) and was a headache. My advice would be to go in person and make sure you overly explain your idea if there is no exact picture to reference.