Ocean Prime Washington DC

Updated Review: After talking to the training manager in Ohio, and the General Manager for the DC location, we are now happy! They rectified the situation, and provided a solution, you guys rock! Thanks for taking time to listen to me and hear my concerns. It is very much appreciated! I tried not to do this, but since I have not received any call or email response to my complaint I placed on Thursday, February 15th, I have to resort to Facebook. So here goes nothing. My husband and I visited on Wednesday, February 14th. Upon being seated I could already tell it was going to be an interesting night. So to start, our waiter was less than engaging with us, and seemed like he didn’t want to be at work. We ordered our beverages and appetizer. We requested only ONE lobster bisque, were brought two, by someone other than our server. When we asked the gentleman who brought our soups out why there were two, he explained that the soup had been split into two bowls. Then our waiter comes back we order our entrees: filet mignon, ribeye (both medium well) and two side orders. The wait time for our food was ok I guess considering it was Valentine’s day. So finally our food arrives, my husband cuts into his steak and it’s cooked well done, we finally get the attention of our waiter he takes the steak is not apologetic. At this point a manager comes over to apologize and offers me a drink, I oblige. So my husband waits a substantial amount of time for his steak to come back out and by now his sides are cold. The manager stays and waits for him to cut into the steak, this time it’s prepared properly. Our server never comes over to check on us. At this point my husband needs a beverage refill, finally he brings a refill but doesn’t take the old cup. When it’s time to pack our food up and prepare for dessert, we are brought boxes to pack up our own food, being as though we’ve been to restaurants of this caliber (as well as this one before) we know what to expect so when we have to pack our own food we are flabbergasted. Anyway, we pack our food and order dessert. Our server comes back and says the dessert is going to take 15 mins, we say ok. Twenty minutes pass still no dessert, we are told another 15 mins, that time passes still no dessert, we finally receive our dessert almost a hour later. You would think they would’ve made the dessert complimentary at this point for the wait time, but nope. Overall, the server was disengaged, pretty poor service and wait times were ridiculous. Won’t return, too pricey for the type of experience we had.