Ihop West Springfield

2/28/22 Went on Wednesday evening (2/23) Food was ok, but our waiter was NOT in the mood for people. Tried to make him smile with a couple small jokes, got nothing but snippy words back. Dude, if you're not a people person, don't wait tables. If someone put you in a bad mood, don't take it out on people that are trying to cheer you up. 😠 _________________________________________ 11/10/20 YUMMMMM I was talked in going, hadn't been there since my last bad experience. Tuesday evening, the place wasn't too busy. That was cool. I ordered a burger (yeah, at IHOP🤣) 1) As I sat waiting for my food, I commented on how the pictures in the menu, never look anything like the way you get it. I swear to you, this burger was PICTURE perfect!!! 2) The fries were PERFECT!!! (I rarely order fries because establishments don't usually care if you get them cold) I don't eat cold fries. 3) I ordered a half lemonade half iced tea drink. PERFECT!!!👌 I'm not even kidding, and it was beautiful to look at too. As simple as this menu selection was, everything was absolutely perfect, right down to "no water spots on my silverware or on my glass". It was all of the little things that impressed me today. Total CARE went into everything, including how we were treated by management and staff. ↓The review below was posted a yr prior↓ I wasn't very impressed with the food. I had pancakes. They were ok, but not nearly as tasty as Denny's. I had coffee as well and it was aweful. I found out Mr Evans is no longer there, I guess he's not top of things, those little things made a big difference. He was always right there with a big smile asking how things were. Nobody cares now.