I had a lovely experience at the White River Jct., VT DD yesterday. When I dropped in last week for one-pound bags of whole-bean coffee, they were out, so yesterday I called first. A cheerful young man answered, and kept me on the line while he searched until he found an unopened case of what I wanted. I told him I’d be coming in later for three of them. Several hours later I showed up, got three bags from the display, and put them on the counter (no waiting, by the way). Soon a young man appeared behind the counter, looked at the three bags, and said, “Oh, it’s you! I saved out three bags, just in case we had a run on it.” And he ducked behind the counter and came up with an armful of orange coffee bags. He said his name was Ryan and that he’s an assistant manager.
I was so charmed by the experience that I bought all six bags of coffee and a half-dozen doughnuts.
I can not speak about the coffee as I don't drink it, but the place was clean, well lit and still in pretty prestine condition from when it was built not too long ago. I had to wait despite being the only person in line because of the drive through focus of the store. Otherwise, the service was courteous and quick once the order was placed.
Kudos to the staff at this Dunkin Donuts today! It was extremely busy, but the barista (did not catch his name, sorry!) and the manager, Becca (sp?) took the time to fix a mistake from my mobile app order. I really appreciate how hard everyone was working to give us all some much needed caffeine. Thank you guys!!
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