Five Guys Kansas City

Visited this establishment last evening and had a great experience with regard to customer service. The lady who assisted me was very sweet and asked if she could help and took my order with a smile. It was a Saturday night so everyone was extremely busy and it was around 7 PM which we all know is prime time for dinner. I sat in the lobby and waited for our order. It seemed like the volume tripled right before my eyes pretty quickly after placing our order, there were people swarming in from outside and from the surrounding mall area. The staff took it all in stride and handled with smiles on their faces. Communicating with each other and working together to get the orders out. Solid team for sure. My husband and I ordered double cheeseburgers 🍔 with extra cheese 🧀. We added mustard, lettuce, pickle, onion 🌰 and A1 steak sauce. I also added jalapeños. Lastly, we requested a regular order of Cajun fries 🍟. I love that you can select your own toppings to customize your burger the way you want and there's a huge selection of toppings to choose from. They wrap the burgers in aluminum foil as well to keep the heat in and it makes for a warm burger with gooey cheese 🧀 - YUM!!! The wait was quite long but it was understandable as they were making everything fresh and as I stated before it was busy as all get out in there. Two reasons for not giving 5 stars and they are: 1. The inside of the restaurant was a mess. Mind you people need to learn to clean up after themselves. However, there were ketchup cups turned over on tables, crumbs everywhere, drink machine had soda splashed all over it, trash full, etc. 2. While our order was tasty, when we got home we discovered they didn't give us Cajun fries but regular fries. So the accuracy of the order was a bit off. Overall, we had a pretty good experience and our burgers were hot, fresh and created to the specifications of our order. I'd go back in the future but I'd definitely check the bag to make sure I got those Cajun fries next time.